Common Ailments Service

Getting a doctor’s appointment that’s convenient can be challenging, but with our free NHS Wales-funded Common Ailments Service you can save both you and your GP time.

About the service
If you or one of your dependent children are suffering from any of the following conditions, our Common Ailments Services enables us to offer guidance and, in many cases, treatment, free of charge.

  • Acne
  • Athlete’s foot
  • Back pain
  • Chicken pox
  • Cold sores
  • Colic
  • Constipation
  • Dermatitis
  • Diarrhoea
  • Dry eyes
  • Eye infections
  • Hay fever
  • Head lice
  • Indigestion
  • In-growing toenails
  • Mouth ulcers
  • Nappy rash
  • Oral thrush
  • Piles
  • Ringworm
  • Scabies
  • Sore throat
  • Teething
  • Threadworms
  • Vaginal thrush
  • Verruca

Can I access this service?
Whether you’re over 16 or are seeking treatment for a child under 16, if you live in Wales and are registered with a GP Practice in Wales you can register for the Common Ailments Service. If we feel you or your child need a prescription, or if we’re unable to provide treatment for your condition, we’ll advise you to make an appointment with your GP.

Feel Free To Get In Touch

  • Please use an up to date email. This is where we will send all correspondence.
  • We respect your privacy and will only use the details you submit to respond to your enquiry. Please see our privacy policy.

How can I access the service?
If you’re suffering from any of the conditions listed, just pop in and ask one of our friendly team about the Common Ailments Service. In some cases, your GP surgery may refer you to us directly. One of our friendly pharmacists will offer you a private consultation to discuss your symptoms. You’ll need to register your details, including your name, date of birth and postcode – please bring a form of identification with you if you’re not a current patient of ours.

What happens next?
The pharmacist will check your details against the NHS Wales Demographic Service just to confirm your eligibility for the service. If the pharmacist decides you need a medicine or product to treat your symptoms, they will provide it to you free of charge. They’ll also notify your GP.

How long does it take?
The registration process usually takes around 15 minutes, and we will do our very best not to keep you waiting.

Please note
For your own health and wellbeing, you can only register for the Common Ailments Service at one pharmacy at a time. You cannot access the Common Ailments Service to receive treatment for a condition for which you have already received treatment from your GP.

Need some more information?
Just give us a call, drop us a message or pop in to one of our branches. We’re here to help.

Frequently Asked Questions  
Q: What if my condition turns out to be one that’s not listed?
A: We’ll advise you on over the counter treatments or, if necessary, suggest you make an appointment with your GP.
Q: Do I have to provide my personal details?
A: In order to qualify for free treatment, you will need to provide some basic personal details to us.
Q: Can I see my GP about these conditions still?
A: Yes, you can still choose to see your GP. The Common Ailments Service is here for your convenience.
Q: How many times can I access the Common Ailments Service?
A: There is no limit to how many times you can access the service, provided your condition is listed. However, if your problem persists we may need to refer you to your GP.
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