Discharge Medicine Review

Many people experience an error or problem with their prescription medicine when they leave hospital, but our free NHS Wales-funded Discharge Medicines Review Service can keep you and your loved ones safe.

About the service
The Discharge Medicines Review service is here to aid your recovery after a hospital visit and minimise the possibility of you having to make an emergency visit back or be readmitted.

If your discharge information is incomplete or sent out late, your repeat prescription may not be amended in time for your return home. Often, GP surgeries aren’t in a position to adjust your prescription, but our pharmacy team can work with them to make sure you start receiving the right medication straight away.

Our Discharge Medicines Review service can also help you understand the changes to your or your loved one’s medicine to support self-care. It also reduces a lot of waste.

Can I access this service?
You can access this service if you’ve been in hospital recently or are about to go into hospital soon. Your local Evans Pharmacy must be given or sent a copy of your Discharge Advice Letter and you must meet one of the following criteria:

  1. Your medication has/is changed during your stay
  2. You take 4 or more medicines
  3. You require your medicine to be dispensed into a multi-compartment compliance aid so you know what to take when
  4. Our pharmacist has reason to believe you would benefit from the service

How can I get started?
In some cases, healthcare professionals or carers may refer you to us, but if you are already a patient of ours you can also refer yourself.

We understand that it’s not always possible for patients who have been or are due to go, into the hospital to visit the pharmacy in person, so we are happy to undertake consultations over the phone or in person. 

The best way to get started is to give us a call or pop into one of our branches.

Feel Free To Get In Touch

  • Please use an up to date email. This is where we will send all correspondence.
  • We respect your privacy and will only use the details you submit to respond to your enquiry. Please see our privacy policy.

What happens next?
There are two parts to the Discharge Medicines Review service.

The first part involves a phone call or a face-to-face meeting in our pharmacy’s private consultation room, during which we will identify whether your prescription and discharge information match up. This must be done within four weeks of you leaving hospital.

If there are any discrepancies, we will liaise with your GP surgery to make sure the necessary changes are made to your prescription.

The second part involves a phone or face-to-face conversation and will take place at an agreed time, usually when your next repeat prescription is due. This part of the service is very similar to a Medicines Use Review and is aimed at making sure any problems upon discharge have been resolved and that you’re not experiencing any adverse side effects. It will also give you a chance to ask any questions about your medicine.

How long does it take?
The length of each consultation varies depending on your circumstances, but they will usually take 15-20 minutes. We schedule all Discharge Medical Review appointments for your convenience and will always do our very best not to keep you waiting. 

Please note: In order for you to fully benefit from the service and for us to be able to fully complete it, we will need to dispense at least your first two prescriptions.

Need some more information?
Just give us a call, drop us a message or pop in to one of our branches. We’re here to help.

Frequently Asked Questions
Q: I can’t come in to the pharmacy. Can someone attend on my behalf?

A: A carer or nominated representative is very welcome to attend in store, but where possible we would always like to speak with you over the phone as well.

Q: Why do I need this service - won’t the hospital and my GP handle any changes to my medication?

A: Sometimes changes to prescriptions can be misinterpreted – errors in which medicines to adjust or continue can be made. Our pharmacists are well trained to spot any issues and resolve them.

Q: Will the hospital give my Discharge Advice Letter to me or to my GP?

A: It varies; the hospital will be able to advise on your individual circumstances. Sometimes the hospital will give you your discharge form to hand to your GP, sometimes they will forward it for you, but if you’d like the hospital to send it to us directly you can ask them to do so. If you let us know that it’s on its way, we can also pre-register you on our system.

Q: Do I hand my discharge letter to the GP or the pharmacy?

A: You will usually be given two copies – one for your GP surgery and one for the pharmacy. However, if you only have one copy we can photocopy it so your original can be given to your GP.

Q: Does the pharmacy need a copy of my Discharge Advice Letter?

A: Yes, although if it’s not immediately to hand we may be able to work with your hospital prescription, take home prescription details, or even the medication supplied on discharge.

Q: Do I need to re-order my own medicine?

A: If we identify any discrepancy between your discharge letter and your prescription, we will contact your GP surgery (with your consent) to resolve it and, where necessary, request an updated prescription. Otherwise, you should be able to re-order your medicine as normal.

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