Medicines Use Review

Medicines Use Review

When you take regular prescription medication, it’s good to review it from time to time to make sure you’re getting the most benefit from it. Our free Medicines Use Review service can reassure you your medicine is working for you.

About the service
Whether you’re happy with your medicine or you have concerns, a Medicines Use Review can answer any questions you have about it, help us address any problems you might be having with it, and could improve how effective it is. Sometimes there might be easier ways to take your medicine, your prescription may need altering, or you may be better taking a different medicine.

By taking up this free NHS Wales-funded service and making sure your medicine is right for you, you will have a better understanding of how to manage your health, and you’ll save the NHS money and valuable resources too.

Can I access this service?

You can ask for a Medicines Use Review if you are:

  • regularly taking two or more prescription medicines or one high-risk medicine
  • taking medicines for a long-term illness (like asthma, arthritis, diabetes or epilepsy)

Feel Free To Get In Touch

  • Please use an up to date email. This is where we will send all correspondence.
  • We respect your privacy and will only use the details you submit to respond to your enquiry. Please see our privacy policy.

How can I access the service?
You might be invited to a Medicines Use Review, either in person or in a letter through the post. You can also ask your pharmacist for one yourself.

The meeting will take place in a private meeting room with a qualified pharmacist who is specially trained to advise you. The pharmacist will only know which medicines you’ve received from our pharmacy. They won’t have access to your medical notes, so it’s important that you tell us as much as you can.

What happens next?
If everything is going well with your medicines and the pharmacist and you are happy, nothing else will need to happen.

If the pharmacist does recommend some changes, you will be given an Action Plan. A copy of this will go to your GP and be kept with your medical notes. Both you and your GP will need to agree on any changes the pharmacist recommends, so you may be asked to make an appointment with your GP to discuss these.

How long does it take?
A Medicines Use Review usually takes around 15 minutes, and we will do our very best not to keep you waiting.

Please note: If there is an urgent problem with medicines, don’t wait for a Medicines Use Review. If you notice one of these symptoms, talk to a doctor or pharmacist straight away:

  • If you have taken too much of any medicine
  • If you have an allergic reaction to a new medicine (such as wheezing, rash, swelling or fainting)
  • If you notice a serious side effect or any unusual symptoms
  • If you notice your health getting worse

Need some more information?
Just give us a call, drop us a message or pop into one of our branches. We’re here to help.

Frequently Asked Questions
Q: I’m happy with my medicine – do I still need a Medicines Use Review?

A: We always advise regular checks to make sure your medicine is working the best it can for you.

Q: Do I have to provide my personal details?

A: In order to qualify for free treatment, you will need to provide some basic personal details to us.

Q: What’s the difference between a Medicines Use Review with my GP and one with you?

A: A Medicines Use Review with one of our pharmacists is focused on your use of the medication, whereas a GP review is a more detailed review of how the medicine is helping your condition. A pharmacist will look at how you’re taking your medication, ensure you understand why you’re taking it, and discuss any difficulties or side-effects you might be having. A GP review is focused on whether or not you should continue or change your current treatment and requires access to your full patient notes and prescription history.

Q: Can I see my GP for this review?

A: The Medicines Use Review carried out by a pharmacist serves a different purpose to that carried out by your GP. By having a review with us before you see your GP, your GP will be in a better position to carry out a more detailed review with you. Please see above for more information.

Q: I’ve just had a Medicines Use Review with my GP – do I need to have one with you too?

A: Whilst you don’t have to accept a Medicines Use Review with us, we would still like to have a chat with you to make sure you’re happy with your medication.

Q: How often should I have a Medicines Use Review?

A: You are eligible for a Medicines Use Review once a year unless you change your medication or develop a new side effect or difficulty in taking it. In this instance, you may qualify for an additional review.

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